Dubai has made a major step towards digital governance. In 2024, tenants in the city can now complete their Ejari registration through WhatsApp, making the process simpler, faster, and entirely remote. This move by the Dubai Land Department (DLD) and Injaz Real Estate Registration Trustee aims to eliminate the need for tenants to make in-person visits.
This upgrade aligns with the emirate’s broader strategy to enhance digital accessibility in the real estate sector. The new feature operates under the ‘Aqari’ platform, introduced in August 2024.
What Is Ejari and Why It Matters
The term Ejari means “My Rent” in Arabic. It is a mandatory online system that legally records all rental agreements in Dubai. Managed by the Dubai Land Department, Ejari protects the rights of both tenants and landlords. It ensures contracts are transparent, traceable, and legally enforceable.
With this system, all rental contracts must be registered, which is often required for visa processing, utility connections, or resolving rental disputes.
The WhatsApp Integration – A First for Dubai
Previously, residents had to visit registration centers or use web portals to manage Ejari. Now, Dubai Ejari registration on WhatsApp brings government services directly to smartphones.
How the Process Works
The process is managed through a network of 10 approved service trustees like Injaz. Tenants can message the verified WhatsApp numbers, upload documents, and receive confirmations—all without stepping out of their homes.
Steps involved:
- Initiate a chat with a listed trustee
- Submit rental contract and Emirates ID
- Upload tenancy-related documents (like title deed and landlord ID)
- Receive Ejari certificate digitally within hours
The Role of Aqari Platform
The Aqari platform, launched in August 2024, is a digital gateway for all property-related services in Dubai. Initially launched to handle:
- Title deed updates
- Property valuation
- Map issuance
- Ownership registration
- Company and personal information updates
Now, the platform’s functionality has expanded to include Ejari registration via WhatsApp.
Convenience from Anywhere in the World
The biggest advantage of this update is flexibility. Whether you are in Dubai or abroad, you can register your rental agreement in real time.
“Clients can now complete essential steps such as Ejari registration online – no matter where they are in the world,” said Majid Almazrouei, General Manager of Injaz Real Estate Registration Trustee.
This is especially useful for remote landlords or tenants relocating to Dubai from another country.
A Step Towards Smarter Living
Dubai is continuously pushing towards a ‘smart city’ vision, and this is one of many updates in that direction.
Earlier this year, the city also launched:
- A real-time digital Rental Index
- A new building star rating system for landlords
- Regulations requiring proof before any rental increase
These tools ensure transparency in the housing market while protecting renters from unjustified hikes.
Why This Matters for Tenants and Landlords
The integration of WhatsApp in Ejari registration offers:
- Faster processing time
- Remote access
- Zero travel
- High security with official verification
For landlords, it reduces delays in tenant registration and speeds up their income-related paperwork. For tenants, it cuts bureaucracy and provides a stress-free move-in process.
Trusted Providers and Secure Communication
At present, around 10 real estate service trustees are verified by DLD for this WhatsApp-based service. Users must ensure they interact with official WhatsApp Business accounts only, indicated by the green tick verification badge.
Security is a top priority, and all data shared is encrypted through WhatsApp’s end-to-end encryption.
Final Thoughts
The ability to complete Dubai Ejari registration on WhatsApp shows the emirate’s commitment to innovation and convenience. It is a welcome move for busy tenants and landlords seeking efficiency.
As Dubai’s rental market evolves and adopts more tech-driven policies, services like these not only save time but also build trust in government systems.
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