Muscat Primeclass Lounge has once again proven its excellence in airport hospitality by being named the best in its region at the highly regarded Priority Pass Excellence Awards. This global recognition puts the lounge on the map as a premium travel facility, delivering exceptional service and comfort to international travelers passing through Muscat International Airport.
This accolade is not just a win for the lounge but also a proud moment for Oman Airports and TAV Operation Services, who jointly operate the facility. The lounge competed with hundreds of others in the Middle East and Africa region and emerged as the top performer based on customer satisfaction and service quality.
Why Muscat Primeclass Lounge Stands Out
From the moment a traveler walks into Muscat Primeclass Lounge, they are greeted with a calming atmosphere, elegant interiors, and attentive service. It is designed to meet the expectations of both business and leisure travelers, offering everything from gourmet dining options to high-speed Wi-Fi and private resting areas.
This latest recognition is a result of consistent performance and high customer ratings. Priority Pass members, who frequently provide feedback, highlighted the lounge’s cleanliness, food quality, staff professionalism, and overall ambiance as key strengths.
According to the judges of the Priority Pass Excellence Awards, Muscat Primeclass Lounge scored exceptionally well across various parameters including guest comfort, efficiency of services, and unique offerings that enhance passenger experience.
A Strong Partnership Behind the Lounge’s Success
The lounge is operated by TAV Operation Services, a global leader in airport hospitality services. In collaboration with Oman Airports, they have managed to bring a world-class facility to Muscat International Airport. Their shared focus on guest satisfaction and continuous improvement has clearly paid off.
This is not the first time the lounge has received international attention. In past years, it has consistently ranked among the most visited and best-rated lounges in the Middle East. This year’s award strengthens its position as a traveler’s favorite in the region.
Speaking on the achievement, a spokesperson from TAV Operation Services stated:
“We are honored to receive this award from Priority Pass. It reflects our commitment to creating memorable and seamless travel experiences for passengers around the world. The Muscat Primeclass Lounge is a benchmark of what we strive for in every location we manage.”
Priority Pass Excellence Awards: An Overview
The Priority Pass Excellence Awards are one of the most respected recognitions in the airport hospitality industry. Organized by Collinson, the parent company of Priority Pass, the awards are based on real feedback from Priority Pass members who rate and review airport lounges globally.
Every year, these awards highlight the best lounges across different regions—such as Europe, Asia-Pacific, North America, Latin America, and the Middle East & Africa. In 2025, over 1,500 lounges in more than 600 airports were reviewed, making this an extremely competitive recognition.
What sets the awards apart is that they are determined not just by experts, but by travelers who actually use the facilities. This ensures that winning lounges are those that consistently meet or exceed customer expectations.
Customer Experience at Muscat Primeclass Lounge
Travelers passing through Muscat International Airport often describe the Muscat Primeclass Lounge as a “peaceful retreat” amid the chaos of international travel. Here’s what some of them had to say:
- “The staff were incredibly professional and welcoming. I had a long layover, and the lounge made the wait feel like part of the holiday.”
- “The food variety and quality were excellent. It felt like dining at a luxury hotel restaurant.”
- “The lounge was spotless and beautifully designed. Easily one of the best I’ve visited.”
These testimonials highlight why Muscat Primeclass Lounge earned the top spot in the region.
Facilities and Features That Impressed
The lounge is designed with traveler comfort in mind. Some standout features include:
- Live cooking stations offering international cuisine
- Comfortable seating zones for work, rest, and dining
- Private shower suites for freshening up before or after a flight
- High-speed internet and business services
- Dedicated family areas for passengers traveling with children
These facilities cater to a wide variety of travelers, from business executives to families on vacation.
A Win for Muscat International Airport
This win adds to the growing reputation of Muscat International Airport as a world-class travel hub in the Gulf region. In recent years, the airport has invested heavily in upgrading its terminals, services, and passenger experience. The recognition of Muscat Primeclass Lounge is another milestone in this journey.
It also positions Oman as a strong contender in the competitive travel and tourism market of the Middle East, where countries like the UAE, Qatar, and Saudi Arabia have dominated in recent years. With more travelers recognizing Oman for its hospitality and comfort, the country’s tourism vision seems to be taking the right path.
Future Goals and Commitment to Excellence
Muscat Primeclass Lounge management shared that while the recognition is a proud moment, it’s also a motivation to keep improving. Plans are underway to upgrade some of the lounge’s digital services, add more regional cuisine options, and increase sustainability efforts in line with global airport hospitality trends.
“We are committed to raising the bar even higher,” said the lounge’s manager. “Winning this award is just the beginning of our efforts to redefine premium travel experiences in the Middle East.”
Conclusion
The announcement that Muscat Primeclass Lounge named best in its region at Priority Pass Excellence Awards is a celebration of Oman’s commitment to quality and comfort in international travel. It’s a story of collaboration, innovation, and unwavering dedication to the traveler.
As more people pass through Muscat International Airport, the lounge is ready to offer each one of them an experience that’s not just good—but award-winning.
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