In a major move set to redefine cloud-based business communication in the Gulf region, Kalaam Telecom has announced a strategic alliance with Italy-based Mida Solutions and leading regional distributor FVC. This partnership aims to deliver powerful Contact Center as-a-Service (CCaaS) and Unified Communications as-a-Service (UCaaS) solutions, hosted locally in Saudi Arabia and Bahrain. The goal is to offer seamless, secure, and fully compliant cloud communication tools tailored to meet the evolving demands of modern enterprises.
The three-way collaboration brings together unique expertise and technological capabilities from each partner. Mida Solutions contributes its globally recognized software solutions for enterprise-grade communication systems. FVC, with its vast distribution network and technical acumen, will act as the key regional distributor. Kalaam Telecom, a leader in telecom innovation across the GCC, will serve as the exclusive managed service provider (MSP), delivering and managing the service infrastructure.
This alliance is a major step forward for businesses in the region looking to digitize their communication infrastructure while ensuring data security and compliance with regional and international regulations.
Addressing a Critical Market Need: Secure, Localized Cloud Communications
One of the major advantages of this partnership is the local hosting of services within Kalaam Telecom’s private cloud infrastructure. These services will be deployed in data centers located in Saudi Arabia and Bahrain. This ensures that sensitive business data remains within national borders, helping companies comply with strict data residency and sovereignty laws.
This is especially critical for businesses in regulated industries such as banking, healthcare, and government services. The solutions offered under this partnership will adhere to a wide range of regulatory standards including the Saudi Arabian Monetary Authority (SAMA) compliance, General Data Protection Regulation (GDPR), Health Insurance Portability and Accountability Act (HIPAA), Markets in Financial Instruments Directive II (MiFID II), and Payment Card Industry Data Security Standard (PCI DSS).
In a time when data security and privacy are top priorities, this local-first model gives enterprises the confidence to adopt cloud-based communication systems without compromising on compliance or performance.
Seamless Integration With Modern Business Tools
The CCaaS and UCaaS offerings from Mida Solutions are highly adaptable and compatible with popular collaboration tools such as Microsoft Teams and Zoom. This makes it easier for businesses that operate in hybrid environments to integrate voice and video communication seamlessly with their existing infrastructure.
Whether a business is using a traditional on-premise PBX system or a modern cloud-based platform, Mida’s solutions can be tailored to suit the communication needs of each organization. Furthermore, Mida’s tools also support call recording, contact center management, and detailed reporting functionalities—essential tools for businesses aiming to optimize customer experience and improve operational efficiency.
The full service suite will be available in local languages and will be backed by on-the-ground technical support in Saudi Arabia and Bahrain, providing businesses with faster resolution times and a more localized experience.
Executive Perspectives: Collaboration Driving Innovation
The leadership teams of the three companies expressed optimism and enthusiasm about the future impact of this partnership.
Marco Cortese, Country Manager at Mida Solutions, emphasized the strategic importance of this collaboration:
“This tri-party agreement is a significant milestone in our journey to support businesses across Saudi Arabia and Bahrain with reliable, scalable, and compliant communication systems. Partnering with FVC and Kalaam Telecom allows us to bring world-class solutions to the region with the added advantage of local hosting and support.”
Veer Passi, Group CEO of Kalaam Telecom, highlighted how this partnership aligns with Kalaam’s mission to support digital transformation in the Middle East:
“We are excited to join forces with Mida Solutions and FVC to offer a truly local-first cloud communication platform. This collaboration reinforces Kalaam Telecom’s commitment to delivering innovative, future-ready solutions that help enterprises meet their digital transformation goals. Our robust infrastructure and in-country presence make us the ideal partner to deliver secure, scalable services to organizations in Saudi Arabia and Bahrain.”
FVC’s regional leadership also expressed their commitment to helping businesses adopt digital-first tools in a secure and efficient manner, adding that this partnership would help close the gap between traditional telecom systems and next-generation unified communications platforms.
Empowering the Digital Economy Across the GCC
This partnership marks a major leap forward in enabling digital transformation in the Gulf Cooperation Council (GCC) countries. As Saudi Arabia and Bahrain continue investing in their national digital agendas—such as Saudi Vision 2030 and Bahrain’s Economic Vision 2030—this alliance supports these goals by providing critical infrastructure for cloud-based communication and collaboration.
Businesses in sectors such as finance, retail, healthcare, logistics, and education stand to benefit greatly from these new offerings. From customer service call centers to internal communications between remote teams, the solutions provided through this alliance are designed to enhance productivity, improve customer engagement, and streamline operations.
Furthermore, the SaaS model ensures that organizations can scale their communication needs flexibly without upfront capital investments in hardware or infrastructure. By using a subscription-based model, even small and medium-sized enterprises (SMEs) can now access enterprise-level communication tools that were previously out of reach.
About the Companies Behind the Alliance
Kalaam Telecom is a Bahrain-headquartered digital solutions provider with over 30 years of experience. It offers a full portfolio of telecom and ICT services to SMEs, large enterprises, and carriers across the GCC. The company operates in Bahrain, Saudi Arabia, Kuwait, the United Arab Emirates, Jordan, and the United Kingdom.
Mida Solutions is an ISO-certified software development company based in Italy, offering cutting-edge solutions for communication platforms, including call recording and contact center software. Their solutions are globally recognized and are officially certified for Microsoft Teams and compatible with Zoom.
FVC (First Video Communications) is a prominent value-added distributor in the Middle East and Africa. FVC specializes in unified communications, audiovisual collaboration, and cybersecurity solutions. It supports an ecosystem of channel partners with advanced solutions and strong vendor relationships.
This alliance signals a new era for digital communication services in the Middle East, offering businesses access to best-in-class tools with the assurance of local compliance, support, and innovation.
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