Introduction: Saudi Airlines Takes a Bold Step in Baggage Handling
In a major shift to enhance customer experience, Saudi Airlines (Saudia) has unveiled new baggage policies aimed at improving the ease and efficiency of travel. The airline’s updated guidelines come after a series of feedback from passengers, as well as growing demands for more flexibility and streamlined processes when it comes to checking in luggage. This move comes as part of a broader initiative by the airline to improve its overall service, making the experience for both domestic and international travelers smoother.
As air travel continues to be a vital part of global mobility, Saudi airlines around the world have been increasingly focused on improving various facets of the flying experience, including baggage handling. Saudia’s latest changes reflect this trend, with the airline acknowledging that baggage can often be a source of frustration for passengers, from lost luggage to long wait times at baggage claim.
What Are the New Changes in the Baggage Policies?
Saudi Airlines has introduced several key changes to its baggage policies. These adjustments are designed to address common issues that travelers face and ensure a more seamless experience for everyone. Here are the most important changes:
- Increased Allowance for Checked Baggage
One of the most notable changes is the increase in the baggage allowance for both economy and business class passengers. Travelers flying economy class will now be able to check in up to two pieces of luggage, each weighing up to 23 kg (50 lbs), instead of the previous limit of one. This change is particularly beneficial for families or individuals traveling for extended periods, as it allows them to bring along additional belongings without the worry of exceeding baggage limits.
Business class passengers will also see an increase in their checked baggage allowance. They can now bring up to two bags, with a maximum weight of 32 kg (70 lbs) per bag. This increased allowance not only accommodates more items but also enhances the overall experience for premium customers.
- More Options for Hand Baggage
In addition to the changes in checked baggage, Saudi Airlines has expanded the allowances for hand baggage. Economy class passengers can carry one piece of hand luggage weighing up to 10 kg (22 lbs), while business class passengers can bring two pieces of hand luggage, each weighing up to 12 kg (26 lbs). This is a significant improvement for those who prefer to keep their essential items close at hand during the flight.
For passengers flying in first class, there are no changes to the existing policies, which already provide more generous allowances for hand luggage.
- Simplified Baggage Fees for Excess Luggage
In a bid to reduce confusion around baggage fees, Saudi Airlines has simplified its pricing structure for excess baggage. Previously, excess baggage fees were calculated based on a complex system that varied depending on the weight and number of extra bags. Under the new system, passengers will be charged a flat fee for each additional bag or excess weight, making it easier to calculate the cost of extra luggage before heading to the airport.
The airline has also introduced discounted rates for early booking of excess baggage, allowing passengers to save money by paying for additional luggage in advance. This change is expected to be popular with frequent flyers and those traveling for long stays, who often need to bring more luggage than usual.
What About Special Baggage?
Saudi Airlines has also made provisions for passengers traveling with special items such as sports equipment, musical instruments, or medical devices. The airline’s new baggage policies provide a clear and straightforward process for carrying such items, with specific allowances and discounted fees for oversized or fragile baggage.
- Sports Equipment and Musical Instruments
For passengers traveling with sports equipment, such as bicycles, golf clubs, or skis, Saudi Airlines has introduced special provisions. These items can now be checked in without the usual baggage charges, provided they meet specific weight and size limits. In addition, the airline has partnered with global sports and outdoor brands to offer discounts on luggage and equipment storage services.
Similarly, musicians flying with instruments can now check in their gear with greater ease. With the new policies, instruments such as guitars, violins, and other delicate items can be transported safely, with specialized handling to prevent damage. For passengers requiring extra protection for their instruments, there are also premium services available at an additional cost.
- Medical Devices and Assistance
Passengers with medical devices or mobility aids, such as wheelchairs, oxygen tanks, and CPAP machines, will find that Saudi Airlines has streamlined its policies for transporting these items. Medical devices are now allowed as part of the free baggage allowance, and arrangements can be made in advance to ensure a smooth and comfortable journey for travelers who need additional support.
For passengers with special medical needs, Saudia’s customer service team has been trained to offer tailored solutions, whether it’s for extra baggage or specific assistance during check-in, boarding, or disembarkation.
Increased Focus on Technology and Convenience
Saudi Airlines’ baggage policies are not only about the number of bags or weight limits—they also emphasize technological advancements to improve the experience for passengers. Saudia has introduced several digital tools and services to make baggage handling more convenient and efficient.
- Baggage Tracking System
The airline has rolled out a state-of-the-art baggage tracking system that allows passengers to track their luggage in real-time. Through a simple mobile app, travelers can monitor the status of their bags from check-in to baggage claim. This system has been implemented to reduce the stress of wondering whether your luggage has made it onto the right flight or if it will arrive with you at your destination.
This tracking feature is also linked to Saudia’s customer service platform, allowing passengers to receive instant updates in case of any issues with their baggage, such as delays or lost luggage. With real-time tracking, travelers are now able to stay informed and receive assistance as soon as they need it.
- Self-Service Baggage Check-in
In an effort to reduce waiting times at check-in counters, Saudi Airlines has introduced self-service baggage check-in kiosks at several major airports. Passengers can now check in their luggage quickly and efficiently using these self-service machines, which allow them to print baggage tags and drop off their bags without needing to stand in line.
This move is in line with the airline’s broader strategy to implement more self-service options at airports, reducing congestion and speeding up the entire check-in process.
Addressing Common Concerns and Issues
While the new baggage policies aim to improve the travel experience, Saudi Airlines has also recognized the potential challenges that come with implementing such significant changes. There have been concerns about the impact on airport staff, delays in baggage handling, and the ability to handle the increased number of bags efficiently.
To address these concerns, the airline has committed to investing in improved training for airport ground staff, ensuring they are well-equipped to handle the increased volume of luggage. Additionally, Saudia has partnered with baggage handling companies to modernize and streamline the baggage delivery system, minimizing the risk of delays and lost bags.
Final Thoughts: A Step Forward for Saudi Airlines
Saudi Airlines’ new baggage policies mark an important step forward in the airline’s efforts to improve its service offering. The expanded baggage allowances, simplified fees, and increased focus on technology are expected to make a noticeable difference for passengers. By addressing common pain points and streamlining the travel process, Saudia is setting a new standard for airlines in the region.
These changes reflect the airline’s commitment to providing a more comfortable, convenient, and customer-focused travel experience. With these updates, passengers flying with Saudi Airlines can look forward to smoother journeys and a more pleasant travel experience from start to finish.
As air travel continues to evolve, it’s clear that airlines like Saudia are paying attention to the needs of their passengers, and their efforts are likely to be appreciated by travelers across the globe.
Do follow on Instagram
Kuwait Airways to Move JFK Operations to New Terminal 6 in 2026
